30-Day Return Policy

You have 30 days from the moment you receive your item to request a return. If you are not satisfied with the items you ordered, you may return them within 30 days of receiving your order.

For a return to be accepted, the following conditions must be met:

• The item must be returned complete, including all parts and components, with the packaging in its original condition.
• The product must show normal use only. Damage caused by improper use or poor handling will not be accepted for return.
• Products intended for hygienic use must be completely clean before being returned.
• Any defect must be reported immediately upon receipt of the item.
• Return shipping costs are the customer's responsibility.
• Returns will be processed within 7 business days. If all conditions are met, we will approve the return within this timeframe.
• We reserve the right to refuse returned items if we suspect they have been used improperly or damaged in a way for which we are not responsible.

How do I return my order?

If your order meets the conditions above, please follow these steps:

Email us at: support@theharrisfamilynaples.com

Please include the following details:

• Order number
• Reason for return
• Photo of the product (in case of damage)
• Customer's full name
• Customer's full address

Once we receive your request, we will provide you with the correct return address.

⚠️ Do not return your order to the sender address printed on the package.

The correct return address will be provided after your request is approved.

Return shipping costs are the customer's responsibility.

❗ Items returned without prior approval will not be accepted.

Return Conditions

• All returns must be shipped to our warehouse in Asia.
• Customers are responsible for return shipping costs.
• Items must be in their original condition (unworn, unused, with tags if applicable).

Damages or Issues

Please inspect your order upon receipt. If you received an item that is damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly.

Exchanges

We do not offer direct exchanges.

The fastest solution is to:

1. Request a return for the original item.
2. Once approved, place a new order for the item you want.

Refunds

Once we receive your return:

• We will process it within 2–4 business days.
• You will receive a confirmation email once the refund has been issued.
• Funds are typically refunded via store credit, coupons, or the original payment method within 3–5 business days.

⏳ Please note: If the refund is issued to the original payment method, your bank or credit card company may require additional time before the refund appears in your account.

If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us at: support@theharrisfamilynaples.com

Cancellation Policy

Cancellations must be requested within one hour of placing the order.

Due to our fast processing and shipping system, orders are prepared quickly and cannot be modified or canceled after this window. Once this period has passed, customers must wait for delivery and follow the standard return procedure if they wish to return the item.