Shipping and Delivery

Once an order is placed, it takes between one and three business days to process.

On business days, this takes one day, but if you order on Friday evening or Saturday, it may take a little longer. Once your order is processed, it will be shipped, and delivery usually takes 7 to 12 business days. We do everything we can to make the ordering and shipping process as simple as possible for our customers. That said, if you have any questions or concerns, don't hesitate to reach out to our customer service team. Below, we explain how your order is processed and shipped.

Placing an Order

The ordering process at The Harris Family Naples is designed to be as simple as possible. First, go to the product page and add the item you want to your cart by clicking "Add to Cart." It's important to make sure you've selected the correct variants. If everything is correct, click "Proceed to Checkout." On the checkout page, you'll need to enter the correct shipping address details. Please make sure all information is accurate. Once the information is entered correctly, you can click "Continue to Shipping."

On the "Shipping" page, you'll have a chance to review the address details you entered. It's worth noting that all shipping is free of charge. As a token of appreciation to our customers, we always cover shipping and handling costs. You can continue by clicking "Continue to Payment." Among the payment options, you have a variety of payment methods to choose from. At The Harris Family Naples, all payment methods are SSL-encrypted, so you are always in a secure payment environment.

• Credit card (AMEX, Mastercard, Maestro, Visa)
• Apple Pay, Google Pay, and Shop Pay

After selecting the payment method that suits you, click "Complete Order" and you will be directed to your chosen payment method. Follow the instructions on that page to complete your order. In the unlikely event that you encounter a problem with your order, you can always contact us.

Shipping Costs

We cover shipping costs on every order. All of our products will be shipped to your home, 100% free (shipping). There is also no minimum order quantity requirement.

Shipping Your Order

Found the perfect look or accessory on our site? Then you want to enjoy it as soon as possible! That's exactly why we make sure your order is processed and shipped quickly.

In order to offer fair prices on our products, we have chosen to collect packages in large batches and ship them all together once we reach our minimum quantity. We appreciate your understanding and your willingness to help us create a better, healthier world.

Please note: Like many other online stores, we are very busy, and delays may occur due to high order volume. Please take this into account when placing your order. We will do everything we can to ship your order as soon as possible.

To make sure your order ships today, please contact us by email. Our service team will find the right solution for you.

Order Marked as Delivered but Not Received

Once an order has shipped, we provide tracking information so customers can follow the progress of their delivery. If the carrier confirms that the package was delivered to the shipping address specified at checkout, the order is considered complete. From that point on, responsibility for the package passes to the customer.

If you believe your package was marked as delivered but you did not receive it, please:

• Verify the shipping address you provided on your order confirmation.
• Check with neighbors, family members, or your building management in case the package was received on your behalf.
• Contact the carrier directly to request more detailed delivery information.

While we are not responsible for packages lost or stolen after delivery confirmation, we understand that this situation can be frustrating. We are glad to support you by providing the relevant tracking details and helping you open an investigation with the carrier.

Contact Details

Email: support@theharrisfamilynaples.com

Estimated response time: within one business day

Business hours:

• Sunday–Thursday: 9:00 AM–6:00 PM
• Friday: 9:00 AM–1:00 PM
• Saturday: Closed